Q1: What is the concept of "just-in-time" production of unique clothing?
Answer: Just-in-time is a production method where each piece is made to order, ensuring that each garment is unique for each customer. This allows us to personalise our creations according to your preferences.
Q2: Can I change my order after I have placed it?
Answer: Due to the nature of just-in-time delivery, your order is sent directly to our workshop, so it is not possible to change or cancel it. Please check your order carefully before finalising it.
Q3: What methods of payment do you accept?
Answer: We accept payment by ShopPay, PayPal, GPay, VisaCard, MasterCard, AmexCard, UnionPay. All transactions are secure to guarantee the confidentiality of your financial information.
Q4: What are the delivery times?
Answer: Delivery times depend on several factors, including the complexity of the design and the volume of orders in progress. Your order will be dispatched within three working days of confirmation of your payment. As a general rule, our customers receive their orders in less than 10 days, although the exact time may vary depending on the destination country. We are constantly working to optimise our delivery times to ensure that you receive your unique items quickly and reliably.
Q5: Can I return a product if I'm not satisfied?
Answer: Due to the unique nature of each piece, we do not accept returns. However, if you encounter a problem or are not satisfied with your order, please contact us and we will do our best to find a suitable solution.
Q6 : How can I contact customer service?
Answer : Our customer service is available by e-mail. Please do not hesitate to contact us with any questions, concerns or assistance: Contact us
Q7 : Do you offer free delivery on certain orders?
Answer: Absolutely! For all orders over CHF 80, delivery is free. This is our way of thanking you for your support and making your shopping experience even better. Take advantage of this offer with your next order.
